Terms and Conditions


IN GENERAL

The use of the electronic pages and services provided to the visitor/user, from www.xenonestate.gr, owned by "A.KALOUMENIDIS - E.ZAMPOUNI G.P.", hereinafter referred to as "the Company", requires your unconditional agreement with the following terms of use, which apply to all of the content on that site. Therefore, the visitor/user must read these terms carefully before using the services of the website and if they do not agree, they must not use the services and their content. The visitor/user is kindly requested to check the content of the terms of use for possible changes. The continued use of the www.xenonestate.gr website even after any change means the unconditional acceptance by the visitor/user of these terms.

GENERAL TERMS

The purpose of our company is to provide the best possible service to our customers. This site allows both our customers and all Internet users to be informed immediately about the houses for rent during the summer months that make up the luxury hostel complex, as well as to book by e-mail on the website.

COPYRIGHT

Intellectual property rights and trademark


All the design of the website, the text, the graphics, the selection and the arrangements are the intellectual property of our company and are protected by the relevant provisions of Greek law, European law and international conventions. Subject to all rights, any text, image or trademark is registered and used in this online store, subject to the permission of their respective owners.

PRIVACY

You can see how we use your information in the Privacy Statement (Privacy Policy). The use of the electronic pages and services provided to the visitor/user by the website www.xenonestate.gr requires their unconditional agreement with the terms stated therein.

STATEMENT OF PROTECTION OF PERSONAL DATA

In order to make any POS transaction related to payment of the deposit or the entire amount of the reservation, the client will be required to disclose some personal information. In none of the payment methods and especially in the case of debit cards, the company is not involved and does not hold card details or any financial data.

CAN MY PERSONAL INFROMATION BE AVAILABLE TO OTHER PEOPLE/OTHERCOMPANIES?

This data is processed by the company in line with the implementation of the EU Data Protection Directive 1995 (DPD) as well as the EU General Data Protection Regulation (GDPR) with effect from 25 May 2018. For more please refer to the Privacy Statement (Privacy Policy) of this site


The credit card details are not stored in the company's storage media during the transaction.


Our company makes use of the information you give us in order to contact you about


1. Information about your request

2. to confirm and identify the customer in every necessary case


Your disclosure of your personal data by e-mail means that you consent to such data being used by our company for the reasons stated in the Privacy Statement (Privacy Policy)

SECURITY

Secure Sockets Layer (SSL) is today the world's leading online standard for the certification of websites for online users and for encrypting data between web users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sender software and decrypted by the receiving software, thereby protecting personal information when transferred. In addition, all information sent under the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed during transfer.


Lastly, remember that credit card details are not stored in the company's storage media during the POS transaction. All transactions you make through the POS device are governed by International and European Law, which regulates issues related to electronic commerce as well as the Consumer Protection Act (Law 2251/1994), which regulates issues related to sales from distance.


VILLAS TO RENT - AVAILABILITY - CHARACTERISTICS

The available villas for rent and their features are available at www.xenonestate.gr and are accessible to all. Users can search for more product information by clicking on the product icon.


Our company guarantees timely information to the customers about the availability or not of the houses for rent, but does not bear any responsibility for their availability.


Our company reserves the right to adjust the rental rates of the dwellings for rent of the Xenon Complex without being obliged to inform the Internet users.


VILLA RESERVATIONS AND CONSUMER PROTECTION

The reservation of the villas for rent and its payment through a POS device constitute the conclusion of a distance contract, which is governed by the legislative framework of Law 2251/1994 (as it is currently in force) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A '116 / 16.05.2003) and Decision 31619 of the Government Gazette 969 / 22.3.2017 and the adaptation of the Greek legislation to Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 on rights of consumers, amending Directive 93/13 / EEC of the European Parliament and of the Council Directive 1999/44 / EC of the European Parliament and of the Council and repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council, published in the Official Journal of the European Union Union number L 304 of 22.11.2011 as it entered into force on 13/06/2014.


The user has the right to make a valid reservation and payment through a POS device, provided that he is legally capable of complying with the provisions of the Greek Civil Code (if he has reached the age of 18 and is not in legal aid for the conclusion of a sales contract). Our company reserves the right to claim the reimbursement by the supervisor or guardian of any payments made in respect of residences to be made by legally incapacitated persons.


MAKING A VILLA RESERVATION AND PAYMENT WITH A CREDIT CARD THROUGH P.O.S.

A reservation is required to:


1. Complete the necessary information for the conclusion of the sales contract.


2. Unconditional acceptance of the terms of the sales contract and the terms of use, in particular the collection and, where appropriate, the use of personal data.


The e-mail you enter must be provided because our communication will also be via the e-mail you have stated during our communication. Our company bears no responsibility in the event that it fails to communicate with you due to the fact that you have entered a wrong email.


PAYMENT METHODS

The methods of payment are either by bank deposit into the company account maintained by A.KALOUMENIDIS-E.ZAMPOUNI G.P. at ALPHA BANK or with a credit card through POS that the company maintains in the reception of the resort complex

CANCELLATIONS

Refund policy


When we accept a request for availability from you, we will confirm availability by e-mail or fax (as long as availability is available at the time of request) as soon as possible. We are committed to a 48-hour period during which we will retain availability and you will be required to confirm or cancel your outstanding reservation. In order for a reservation to be made, you should first read and agree to this document, referred to as " Xenon Estate Reservations Policy ". This contract must be signed by the person in charge of the reservation and sent to us either by e-mail or by fax. It is important that when you receive your booking confirmation, you should check carefully as well as any other documents for any errors. Contact us immediately if something is wrong or you do not agree with it as it may not be possible to make changes in later stages. We are sorry that we can not accept any liability if we are not notified in writing of any inaccuracies within two (2) days of dispatch of the above mentioned documents.


PAYMENTS AND DEPOSITS

In addition to receiving this document, in order for your reservation to be valid, you must also pay a deposit of 30% of the total value of your reservation, or any other amount agreed at that time. The remaining 70% of your booking value will have to be paid no later than 15 days before your arrival, unless different dates have been agreed. If you fail to comply with these or any other pre-agreed terms, we are entitled to cancel your reservation and charge you with cancellation fees as defined in this agreement. Finally, if your reservation is 15 or less days before the day of your arrival, it will be required to pay the total cost of this reservation at the time of booking. In addition, we reserve the right to request the details of a valid credit card prior to confirming your reservation, for security reasons. You should keep the same card with you upon arrival at the resort. We commit ourselves not to make any use of your credit card as long as we do not primarily have jurisdiction, however we reserve the right to request it upon your arrival.


• Prepayments should be made either by deposit in our bank account at ALPHA Bank under the number 186 002 002 002 880 (only in euro) or by credit card (Visa or MasterCard) or by using Pay Pal.


• You are charged for any money transfer costs


• Since our object is luxury home rentals, you may be required to prepay separately and in addition upon your arrival 10% of the total cost of your stay to cover any loss or loss of property or to be used as unpaid debts and telephone charges. This deposit will be refunded if none of the above occurs or will be used to pay part or all of the services consumed during your stay at the resort.


Once we receive all the proper advance payments that are subject to the availability of the residences of the complex and your signed contract, all within the 48-hour period, we will validate your vacation booking by issuing the confirmation of booking at the latest within the next 24 hours.


PAYMENTS OF SERVICES

The total amount of your reservation will have to be paid as in the above description. All other services (for example, phone calls, delivery services, massages, etc.) should be settled seperately and in cash by you when you use them or when you depart, depending on the service and settlement.

EARLY DEPARTURES/LATE ARRIVALS/CANCELLATIONS/NO SHOW

The agreed duration of your stay will be mentioned in the reservation confirmation invoice. Please check it prior to signing it. Should your arrival be delayed, you must contact us, so that alternative arrangements can be made.


In any case of delayed arrival or of departure prior to the date written in the reservation confirmation invoice, you will be charged in full as per the reservation confirmation invoice departure date, unless the cause of the delayed arrival/early departure is a force majeure.


Additionally should you fail to arrive at the reserved accommodation, without any prior written notification, we shall treat this as a 'no show' and treat the reservation as cancelled by you. You will be charged with the total cost of the reservation.


In the instance of cancellation of the confirmed reservation by you, a written notification, signed by the person who made the reservation, must be sent by e-mail or fax to us. The cancellation shall be deemed effective on the day we receive the fax. Should such an instance occur we hold the right to charge you with a cancellation fee as per our cancellation policy described here below.


DEPOSIT REFUNDS / CANCELLATION FEES

Refundable deposits will be based on the number of days prior to the arrival date the cancellation notification was received by us.


For cancellations confirmed more than three months (90 days) prior to arrival. 50% refund of deposit


For cancellations confirmed at most three months (90 days) prior to arrival


90 days or less prior to arrival date, no refund of deposit


40 days or less prior to arrival date, no refund of deposit and additional 20% charge of the total reservation cost.


14 days or less prior to arrival date, no refund of deposit and additional 70% charge of the total reservation cost.


Bank transfer costs or credit card refund costs must be paid by the client and are not refundable.


In general, should cancellation occur in less than 15 days prior to the client’s arrival you shall be charged with the total cost of the reservation.


OTHER

• Force majeure: If for reasons of force majeure it is not possible to hand over a residence to us within the specified time, we will inform you by telephone or e-mail to indicate if you wish, in these circumstances, to complete your booking . Our company bears no responsibility for any situation outside of its own fault and will make it humanly possible for your best service.


• Modification of the terms hereof: Our company reserves the right to modify or renew the terms and conditions of transactions. It undertakes to update this text for any change or addition to the terms.